SUN&RELAX · INFORMATION ABOUT YOUR STAY
Rental rules
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Rental rules for Sunandrelax Apartments in Kołobrzeg
Version dated 7 October 2026
Open the rental rules PDF (in Polish) — opens a new tabThe PDF is available in Polish. You can find the full rental rules in your chosen language below.
Booking and stay
- The apartment, dates, guest numbers, price and agreed services are specified in the booking conditions and confirmation. Website prices are indicative; check the final price, including mandatory fees, in Roomadmin before booking.
- A booking deposit of 30% of the stay price is paid by bank transfer. After booking, you receive a confirmation email with bank transfer details. The remaining amount is paid in cash on arrival. If you arrive at night and check in on your own, you pay the cash balance the next morning.
- If you cancel more than 30 days before arrival, the entire booking deposit may be refunded. If you cancel 30 days or less before arrival, the deposit is forfeited. Staff handle individual cancellation, date-change and refund requests. These rules concern cancellation at the guest’s own initiative and do not limit statutory rights in the event of non-performance or improper performance of the contract. Date changes require agreement with staff.
- Accommodation booked for specific dates is not subject to the statutory 14-day right to withdraw from a distance contract (Article 38(1)(12) of the Polish Consumer Rights Act). Cancellation conditions and the right to complain remain applicable.
- Every reservation carries a one-time final cleaning fee of 125–150 PLN, depending on the apartment. Check the final price in Roomadmin. The price of optional services is agreed with the guest before they are ordered.
- A security deposit is not normally charged. If required in an individual case, its amount, payment and return methods, return date and deduction conditions are agreed before booking.
- The person making the booking must be at least 18. At least one adult must stay in the apartment throughout the visit. Families with children are welcome. If the adult-presence requirement is not met, the reservation will be cancelled and payment for the stay refunded.
- The booking guest’s identity may be verified by viewing a photo ID.
- The number of overnight guests must match the reservation and must not exceed the apartment’s capacity. Agree any change with staff in advance.
- The stay runs from 15:00 to 10:00. There is no reception; keys are in lockboxes and the code is sent on your arrival day. Night arrival is possible once the booking deposit has been paid. Early check-in or late check-out require prior agreement with staff and depend on availability.
Care of the apartment
- The apartment is prepared for your stay with the amenities described in the offer. Take care of the property. When leaving, close windows and doors, turn off taps, lights and unused appliances. Do not disconnect the refrigerator.
- Guests are liable under applicable law for damage caused by themselves or their visitors. This does not include normal wear or faults for which they are not liable. The basis and amount of a claim must be documented.
- Report a lost key or remote control to staff immediately. The rules provide for a 500 PLN charge for lost apartment keys.
- Staff enter the apartment by agreement with the guest and in the guest’s presence. A fault or immediate danger requiring urgent intervention may justify entry in the guest’s absence, only as necessary. The guest is promptly notified by phone, text message or email.
- Return the keys according to staff instructions and inform staff if you leave early.
- Report faults and urgent problems during your stay promptly on +48 576 223 048. If health or life is at risk, call 112.
- Submit complaints by phone or by email to kontakt@sunandrelax.pl, identifying the reservation, problem and contact details. Report problems promptly so we can resolve them; a later report does not remove statutory rights. We respond to consumer complaints on a durable medium within 14 days unless separate provisions state otherwise; no response within that period means the complaint is accepted.
House rules and responsibility
- Quiet hours are from 22:00 to 8:00. Respect residents and public order. Serious breaches may result in staff intervention and the stay ending in accordance with the law; they do not automatically forfeit the entire payment or security deposit.
- Dogs and cats are welcome in all apartments. The fee is 30 PLN per night for each animal, whether a dog or a cat. Dogs must not use apartment gardens as a toilet; walk them outside the gardens and clean up after them. The rental rules do not allow rabbits, rodents, birds or reptiles.
- Do not feed seagulls, pigeons or other wild animals on balconies, terraces or in shared areas. The rules provide for a 1000 PLN charge for breaching this prohibition or allowing dogs to use apartment gardens as a toilet.
- Smoking tobacco is prohibited in every apartment. The rules provide for a 1000 PLN charge for breaching this prohibition.
- Frying fish in the apartments is prohibited. The rules provide for a 500 PLN odour-removal charge for breaching this prohibition.
- Before leaving, sort and dispose of rubbish in the appropriate bins and wash dishes and pans. An additional charge of 150–250 PLN may apply for excessive mess, separate from the regular final cleaning fee.
- These rules do not limit statutory rights, including settlement of the booking deposit under Article 394 of the Polish Civil Code. The version provided when booking applies. After an unresolved complaint, consumers may apply to the appropriate regional Trade Inspection authority for an amicable settlement; participation requires the parties’ consent. Information on procedures and access: polubowne.uokik.gov.pl.